5 best solutions when QuickBooks won’t open / not responding

QuickBooks encounters unnumbered errors, but one of the main errors happen to occur when QuickBooks won’t open / QuickBooks stops working for a couple of minutes in an absolutely unexpected state. This may happen because of technical errors that can be caused in part by a system and environmental problems in addition to problems with how QuickBooks interacts with these variables.

At times, users will encounter this problem while doing a particular work. Therefore, we always recommend updating to the latest version of QuickBooks that has advanced features and tools and the power to avoid such errors frequently. There are various other reasons why such errors may occur. One such reason is also due to hard drive corruption or damage to program files or damage of Windows operating system.

By downloading QuickBooks component repair tool and providing the run command or by rebooting the computer and temporarily disabling the antivirus software, these errors can be fixed for real.

What is the ‘QuickBooks won’t open’ error?

When you attempt to open QuickBooks Desktop, you see an error (QuickBooks has stopped working), or no error at all (nothing happens or freezes). Your QuickBooks could also be very slow to respond, or completely not responding when opening a company file. This could be one out of various company file errors, or you might see the QB error code 1603, error code 1935 or error code 1402. There are several possible causes for this issue and several solutions which may resolve it.

Why has your QuickBooks has stopped working?

1. Your company name is very long.
2. Damaged or missing QBWUSER.INI file.
3. Your hard drive is corrupted.
4. QuickBooks Desktop installation is not functioning effectively.
5. Your Windows operating system is damaged.

You May Also Read: How to Fix Quickbooks Abort Error

Solutions for your QuickBooks not responding

Solution 1: Restart your system

Step 1: It is extremely important to reboot/restart your computer before you begin the process.

Step 2: Now, practice opening QuickBooks file again and check whether the error is gone or still there.

*Try disabling your Antivirus program temporarily in case the problem continues to persist.

Solution 2: Download and run QuickBooks Install Diagnostic Tool

QB Install Diagnostic Tool is a very important tool that downloads and fixes issues freely with the help of Microsoft components used in QuickBooks, such a Microsoft.NET Framework, Microsoft MSXML, and Microsoft Visual C++.

Solution 3: Rename/Delete QBWUSER.INI file

When you rename/Delete QBWUSER.INI file, it helps in erasing every information that is saved in that list of previously opened files. Follow these steps:

• Press Windows + E key simultaneously on your keyboard.
• Under the “Organize” tab on the top left press, Folder, and search options.
• Press the ‘View’ tab.
• Under the Advanced Settings >> Hidden files and folders, select the Show hidden files and folders, and then tap on Ok.
• Visit My Computer >> C: drive >> Documents >> [Your user name] >> Local Settings >> Application Data >> Intuit >> QuickBooks [year]
• Right-click on the QBWUSER.INI file and Click Delete/Rename 

* QuickBooks Automatically builds a new QBWUSER.INI file.

Solution 4: Uninstall and Re-install QuickBooks using a clean install

When you choose to uninstall and install QuickBooks Desktop, your software gets the opportunity of refreshing itself entirely and coming back with the latest version at the same time. This, therefore, plays a significant role in resolving your issues in a much faster and easier manner.

Solution 5:  Open the company file from a different folder location (If other files or sample file do open) 

At times, where you keep your company files stored in, becomes corrupted and damaged. This is a system issue. Here’s how to fix that:

• Press the Windows + E keys on your keyboard.
• Look for the data file, that will have a .qbw file extension (e.g. mycompanyfile.qbw). When you look for a file that is located on a network server, browse to the network drive on which the data file is located (for example X:\QBdata).
• After you have found your company file, right-click on it and press Copy.
• Locate your C: Drive and make a new folder there.
• Name that as folder QBTEST.
• Open the new QBTEST folder and Paste the company file there.
• Now, Open QuickBooks and hold the CTRL key simultaneously.
• Press Open or Restore an Existing Company and examine  the C:\QBTEST folder that you built.
• Open the company file that you have copied in the QBTEST folder.

We hope that the solutions given above have helped you in solving your issues easily. In case you still haven’t been able to do so, feel free to contact our experts at QuickBooks Desktop Support Number 1-877-263-2742.